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ProductYou can explore products such as the H22, H16, X32, 800 and other agricultural drones, inspection and security drones, the F70 unmanned vehicle, as well as drone countermeasures equipment.
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SupportOffering comprehensive online services, including product information, after-sales materials, operation videos, training presentations, science education content, drone pilot license inquiries, and insurance services.
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InformationGet the latest and most comprehensive news on Tianying Brothers—covering product updates, application case studies, industry insights, and more—to stay fully informed about cutting-edge drone developments.
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AboutFocusing on innovative R&D and production of drone technology tailored for the industrial sector, our products are applied across a wide range of scenarios, including agricultural pest control, epidemic prevention and disinfection, inspection and monitoring, security surveillance, emergency response, data collection and analysis, as well as drone management systems.
Technical Support
AFTER-SALES SUPPORT
After-sales support
The enhanced after-sales technical support contract is an annual package that combines Tianying Brothers' two existing service offerings: the Annual Maintenance Assessment Service and the Standard After-Sales Technical Support Service.
The goal is to provide customers with a measurable, year-after-year solution that continuously improves system usage. By collaborating closely with the customer team, Tianying Brothers ensures that clients achieve their established improvement targets by the end of each year.
The principles of the enhanced after-sales technical support contract are straightforward: during the contract period, Tianying Brothers experts will personally visit the customer’s site at least once a year to assess system usage. Following the assessment, Tianying Brothers will deliver a detailed recommendation plan and improvement roadmap to the customer, along with projected targets for measurable enhancements. Over the next year, our experts will provide remote support to guide the customer through the improvement process and offer actionable recommendations. Finally, our specialists will conduct another round of evaluation to verify the project’s outcomes and develop a comprehensive work plan for the following year.
To better deliver the services outlined above, Tianying Brothers recommends that the client provide remote access permissions to the Tianying Brothers back-end service team for logging into the system and accessing reports throughout the duration of the contract. If necessary, Tianying Brothers can sign a confidentiality agreement with the client to ensure the security of the client’s data and system operations, while the client is expected to follow Tianying Brothers’ recommendations and advice as closely as possible.
Additionally, the enhanced after-sales technical support contract also includes standard after-sales support service terms, specifically covering services such as system bug fixes, software upgrades, the 400 toll-free hotline, and end-user support.
The quote for this service package currently amounts to 25% of the total software license cost—excluding any discounts (subject to verification in the following year)—which is significantly lower than the prices customers would pay for other, unrelated services.