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TECHNICAL SUPPORT

Shenzhen satellite TV children's channel

Eagle Brother

Young eagle youth maker experience

Eagle Brother

AFTER SALES SUPPORT

The enhanced after-sales technical support contract is an annual contract that integrates and packages the two existing services of Eagle Brother brothers (annual maintenance evaluation service and standard after-sales technical support service).

Its purpose is to provide customers with a set of measurable solutions that continuously improve the use of the system every year. Through cooperation with the customer team, Eagle Brother can ensure that customers achieve the improvement goals set by the end of each year.

The principle of the enhanced after-sales technical support contract is very simple, that is, within the service life of the contract, the experts of Eagle Brother brothers personally visit the customer site at least once a year and evaluate the use of the system. After the evaluation, skyhawk brothers will deliver specific recommendations and improvement plans to customers, with expected improvement objectives attached. In the next year, skyhawk brothers will remotely assist customers in improving the process and suggest customers to take corresponding actions. Finally, our experts will conduct a new round of evaluation of the project to determine the implementation results of the project and formulate the work plan for the coming year.

In order to better realize the above services, Eagle Brother suggests that the client can provide remote access permission for Eagle Brother rear service team to log in to the system and report within the whole contract period. If necessary, skyhawk brothers can sign a confidentiality agreement with the customer to ensure the safe operation of the customer's data and system, and the customer shall follow the opinions and suggestions put forward by skyhawk brothers as far as possible.

In addition, the enhanced after-sales technical support contract also includes standard after-sales technical support service terms, specifically involving system bug repair, software upgrade, 400 service hotline and end-user support.
The quotation of the service package is now 25% of the total cost of software license without discount (to be verified in the next year), which is far lower than the price of other different services purchased by customers.

FULL COVERAGE PLAN

Eagle Brother

60 +Service Network

Eagle Brother

20 +Accessories warehouse

Eagle Brother

300 +Repair personnel

SERVICE PROCESS

User accident

telephone:95500

Data upload

Fuselage code, loss photos, site photos

determinate loss

Technical analysis report, repair and loss determination

Case record

Maintenance record

End

Site photos, loss photos and technical analysis report

Eagle Brother

VIDEO CENTER

Installation and operation video

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geomagnetic calibration

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Aircraft activation

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Recognition and distinction of propeller

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Maintenance and replacement of propeller

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Flight log upload

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Camera settings

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Siyi remote control RTK

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Remote control upgrade

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Remote control calibration

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Introduction to remote control rocker (American hand)

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Introduction to remote control rocker (Japanese hand)

Eagle Brother

plant protection UAV training 20 publicity

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fully self-control operation

Eagle Brother

POINT AB FLIGHT S22

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TY-S22 AB point operation

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TY-S22 geomagnetic calibration

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TY-S22 plot acquisition

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TY-S22 Pre flight inspection

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TY-S22 Fully autonomous operation

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TY-S22 Extension and shortening of operation route

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TY-X14 Aircraft mapping

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TY-X25 Spreader installation

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TY-X14 Fully autonomous operation

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TY-X14 Take off and land

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TY-X14 AB route extension / shortening

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TY-X14 Pre flight inspection

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TY-X14 Land acquisition

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TY-X14-Obstacle avoidance tutorial

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TY-X14-Magnetic compass calibration

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TY-X14 AB point flight

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Power measurement of lithium battery

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Actual measurement of Propeller Power

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TY—M16 Fully autonomous operation

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TY—M16 Aircraft landing point

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TY—M16 AB point breakpoint endurance

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TY—M16 AB point obstacle avoidance

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TY—M16 Introduction to rocker

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TY-M16 Pre job introduction

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TY—M16 Introduction to remote control

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TY—M16 Geomagnetic calibration

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TY—M16 Aircraft landing

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TY—M16 Take off

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TY—M16 Pre flight inspection

Common fault maintenance video

UAV TRAINING

From June 18 to 23, the first flying hand training course of Eagle Brother UAV was successfully completed. A six-day training course was held in Guangxi Qinzhou woyi Agricultural Technology Co., Ltd. the students basically mastered the theoretical knowledge and practical operation ability of plant protection UAV.

The training is divided into two parts: theoretical knowledge and practical training. Full time teachers of Eagle Brother education and Research Institute are invited to explain the detailed theoretical courses for the students, so as to ensure that each student has a good understanding of the structure, flight principle, UAV plant protection operation specification, maintenance and other contents of plant protection UAV, and strengthen the practical operation take-off and landing training, field flight positioning, aircraft disassembly and assembly Daily maintenance and other skills.

Focus on UAV technology innovation

Rita Dong Email: rita@ebuav.com

Mobile/WhatsApp: +86 134 1869 7762

TEl: 0755-28727666

Address: 1st floor, hengtemei building, LiLang Ganli Road, Jihua street, Longgang District, Shenzhen

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